Refund Policy

1. Overview

This Refund Policy governs the conditions under which Aurevian Labs ("Company", "we", "us", or "our") will issue refunds for our creative consulting services.

By engaging our services, you acknowledge that you have read and agree to this policy.

2. Cancellation & Refunds

Refunds are subject to the following timeline and conditions:

• More than 30 days before project start: Full refund minus 10% processing fee
• 7-30 days before project start: 50% refund of deposit paid
• Less than 7 days before project start: No refund available
• After project commencement: No refunds unless due to Company error or breach of agreement

Cancellations must be submitted in writing via email to support@aurevianlabs.com.

3. Deposit Policy

All projects require a 50% deposit to secure services. The deposit is non-refundable if:

• Client fails to provide necessary materials or information within agreed timelines
• Client requests changes outside the original project scope
• Client cancels after project has begun

If we are unable to proceed with the project due to our error, the deposit will be refunded in full.

4. Completed Work

No refunds will be issued for completed work or deliverables already provided. If you are dissatisfied with completed work, please contact us to discuss potential revisions within the scope of the original agreement.

5. Payment Disputes

In the event of a payment dispute, we will work with you to resolve the issue. However, refunds will not be issued for:

• Disagreement with creative direction or deliverable quality (unless outside agreed scope)
• Change of business needs or market conditions
• Failure to achieve expected business outcomes

6. Exceptions

Exceptions to this policy may be made at our sole discretion in cases of:

• Significant Company error or breach of agreement
• Force majeure events preventing service delivery
• Client financial hardship with supporting documentation

Any exceptions will be documented in writing and agreed upon by both parties.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@aurevianlabs.com
• Phone: +1 (859) 215-4114
• Address: 9401 Williamsburg Plaza, Louisville, KY 40222, USA